When someone nearby searches for a shop like yours, Google shows your rating, your review count — and whether you reply. Shops that answer every review look active and trustworthy. Shops with unanswered reviews, especially unanswered bad ones, lose the click before the phone ever rings.
You don't have time to watch Google all day. We do it for you.
One flat monthly price. No contract, cancel anytime.
We monitor your Google reviews Monday–Friday. 4- and 5-star reviews get a reply in your voice, in a style you approve once. 1- to 3-star reviews are drafted for you and sent for your quick yes before anything posts — you stay in control of the hard ones.
An offer, a service highlight, or a seasonal reminder — written and published to your Google profile for you, so your listing always looks alive.
A simple text/email script your team can send after a job, plus a counter QR card design customers can scan to leave a review on the spot.
Your rating, new reviews, our response time, and what customers are praising (or flagging) most — one page, plain English, every month.
You add us as a manager on your Google Business Profile. It takes about 10 minutes, there's no password sharing, and you can revoke it anytime.
Friendly, straight-talking, funny — whatever sounds like you. One quick approval and every positive reply follows it.
We monitor, reply, post, and report. Negative reviews never post without your OK. You just run your shop.
A single furnace replacement, transmission job, or water heater install is worth several months of StarReply. It only has to help win one job to pay for itself.
Answering reviews is a known local-ranking and trust factor — and competitors who do it look bigger and more established than they are.
An unanswered 2-star review sits near the top of your profile until someone answers it. We make sure someone does — within 1 business day.
Built for independent local shops in Lorain County and nearby.